Account
Delete your BirthWave account
Applies to the BirthWave app published by BIRTH WAVE LLC · Last updated September 17, 2026
Cancel your subscription first. Deleting your BirthWave account does not cancel your Apple or Google subscription, and it does not stop future charges. Cancel through the store you bought from, then come back and delete your account.
iPhone or iPad: Settings → tap your name → Subscriptions → BirthWave → Cancel Subscription.
Android: Google Play app → profile icon → Payments & subscriptions → Subscriptions → BirthWave → Cancel.
Option 1Delete in the app
This is the fastest way, and it takes effect immediately.
- Open BirthWave and go to your Profile.
- Tap Delete Account.
- Confirm. Your account is closed and deletion begins straight away.
Option 2Request deletion by email
Use this if you have already uninstalled the app, cannot sign in, or would rather we handle it.
Send us a request
Email support@mybirthwave.com with the subject line Account deletion request, sent from the email address on your BirthWave account, and tell us you want your account and associated data deleted.
We verify identity by confirming you control the account email. If you write from a different address, we will email the account address to confirm before deleting anything.
DetailWhat gets deleted
- Your account and login credential
- Your Firebase Authentication account
- Your BirthWave profile, including name, email, date of birth, due date, last-played information and account subscription flags
- Your account-linked favourite tracks and playback state
- Temporary stream-grant records tied to your BirthWave user ID
- Your RevenueCat subscriber record associated with your BirthWave user ID, where the provider deletion succeeds
Deletion of the BirthWave account and account-linked app data is permanent. We cannot restore that account data. Deleting your BirthWave account does not cancel an Apple or Google subscription; cancel the subscription in the relevant app store if you want billing to stop.
DetailWhat we keep, and why
- Transaction records
- Purchase and refund records are retained for up to 7 years to meet tax, accounting and audit obligations. These are held separately from your profile and are not used to identify you as a BirthWave listener.
- Backups and version history
- BirthWave does not currently maintain scheduled Firestore backups. Firestore point-in-time recovery is off and native version history is limited to approximately one hour. Provider logs and diagnostic records follow the separate retention periods described in our Privacy Policy.
- Aggregate statistics
- Anonymised, aggregated usage counts that can no longer be linked to you or your device are retained. These contain no personal information.
- Fraud and abuse records
- Where an account was closed for fraud, chargeback abuse or a breach of our Terms of Use, we retain the minimum record needed to prevent repeat abuse.
DetailHow long it takes
In-app deletion closes your account immediately. Email requests are actioned within 7 days of us verifying your identity. In both cases, we remove the account-linked BirthWave data covered by our deletion workflow. Certain Apple/Google transaction records, Firebase Analytics/Crashlytics history and Google-managed logs are not deleted by that workflow and instead age out or are retained under the periods described in our Privacy Policy. We will email you to confirm when your BirthWave account deletion request has been completed.
DetailOther requests
If you would rather keep your account but remove specific data — for example clearing your listening history or your profile details — email support@mybirthwave.com and tell us what you want removed.
For the full picture of what we hold and your other rights, see our Privacy Policy and, for health-related data, our Consumer Health Data Privacy Policy.